+1-866-260-5302  |  Help Desk

Support Agreement Options - Features at a Glance

Support Agreements Platinum Gold Silver No Plan
Access to Support Services*
8am to 6pm (EST) 8am to 6pm (EST) 8am to 6pm (EST)
Help Desk 20 Calls/Year $50 per Inquiry
Diagnostic Incident 20 5 T&M
Remote Access Fee Waived Waived $25
Onsite Fee Waived Not Waived Not Waived
Response Time (within) 1 hour 4 hours 8 hours
Weekend Support Access N/A N/A
Self-Service Portal N/A N/A
Workstation Installs Up to 4 free installs per year T & M T & M
Install software product updates, service packs, hot fixes
T & M T & M
Technical Site Survey 2 Visits $500 $1,000
Implementation Review1
$500 $1,000
Data Health Check2
Year-End Preparation
$200 $400
Payroll Updates
Upgrade Planning Assistance
Training and Updates
 BAASS Newsletter
 BAASS Remote Educational Series
 Remote Training Sessions3
Up to 2 per year $250 per session $450 per session
 BAASS Annual Conference
5 attendees included, all others BAASS VIP Rate 1 attendee included, all others BAASS VIP Rate $69.95 per attendee
Price (Annually) $ 8,000 $ 3,500 $ 2,000 N/A

*     The BAASS Help Desk is available weekdays from 8 am – 6 pm Eastern Time.  For clients in other time zones, the Help Desk is available as follows:
         Central Time Zone: From 7am to 5pm            Mountain Time Zone: From 6am to 5pm           Pacific Time Zone: From 5am to 4pm.


1. Implementation Review: session with Client management team to review the implementation of the software and discuss how it is meeting the evolving business needs of client.
2. BAASS will configure the Orchid Process scheduler to run Data Integrity nightly*; review integrity report up to 12 times per year (once monthly) and recommend resolutions for any data integrity errors*
Note: Orchid Process scheduler required for items with *

3. Education Sessions: 2.5 hour online sessions with Client accounting team to provide coaching, to review procedures or to discuss improvements.


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